I bought over $600. worth of parts in one order from this company.
The heater core received was wrong. They said not to return part until receiving a "return authorization number" which they delayed sending which used up a great portion of the "alloted return time"...bottom line results?...they got paid plus got the part back...and I'm out $76.95.....Where I come from people that do business like this are called thieves.
It seems that they rely on the technique of "delay, procrastinate and play dumb" and hope that people are too busy to waste time struggling with them.